Struggling to keep up with the calls? THG agents will take care of it. We’re your premier local customer contact team with culturally and linguistically skilled agents who are well-trained to handle all your customer contact encounters.
Our Team
Our Services Go Beyond the Phone Call
Better Customer Contact: Email Support Solutions
As customer service has evolved, we rely more and more on online solutions for efficiency; like email in order to solve customer problems.
You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our
Customer Contact Center Chat Support
With an aim to bring a human solution to your business, The Harris Group has live chat services available for your company’s convenience. Our agents interact with customers and navigate them through their problems to the remedy courteously.
A Culture of Education = Quality Customer Contact
Agents As Decision-Makers
By letting your agents take on the role of decision-makers, you can foster a sense of ownership in the group and they will feel empowered.
Negative Language: A No, No from Call Center Agents
Call center best practices include the creation of a script which recommends professional language and key phrases. However, it is a good idea to train agents to avoid certain phrases and types of language to avoid negative interactions. For example,…
Customers Know More Than You Think
It’s not just agents who should be the focus of call center improvements. Sometimes the best resource for feedback on company experiences and interactions is a company’s customers.
Cultivate a Positive Work Environment
The culture of a workplace represents its behavioral norms. Positive communication breeds positive outcomes and serves as a source of motivation and creativity. The reverse is also true.
All Customers are not Created Equal
Differentiating your service by customer type and value is important to maintaining a competitive edge and long-term success. It’s good for your customers and good for your future growth. Customers expect your company to understand their individual preferences and history.
When Business Growth is on the Horizon
As your business grows it is difficult to imagine just how much of a change there will actually be. Predictions can help you plan but you also need to be ready to handle extra growth. Preparation allows you to stay…
Client Reviews
The Harris Group has always paid attention to the generational and informational divide when presenting to the seniors.
Rose Mary Pope, 4th District Sr. Resource Center
The Harris Group has been an [ongoing] essential partner in our outreach efforts. They consistently exceed our expectations. We are excited about having them as our outreach partner.
Kelly Prasser, SDGE
To engage The Harris Group is to engage a winner!
Cecil Steppe, Former President / CEO, SD Urban League
Workforce development is a significant part of any economic development strategy. The Harris Group is a strong partner for training the workforce.
Vicky Rodriguez, Program Officer LISC, San Diego
