0 comments on “Customers Know More Than You Think”

Customers Know More Than You Think

It’s not just agents who should be the focus of call center improvements.  Sometimes the best resource for feedback on company experiences and interactions is a company’s customers.

0 comments on “When Borrowing Really Pays Off”

When Borrowing Really Pays Off

What a great way to start the journey to “Going Green!”

Who would have ever thought that borrowing books from the library instead of purchasing books can be a great “Going Green” practice?? Borrowing instead of buying saves money, not to mention ink and paper that would normally be used for printing new books.