0 comments on “Accepting Chat Requests Quickly Should Be Mandatory”

Accepting Chat Requests Quickly Should Be Mandatory

Your Chat agents should understand that accepting chat requests quickly is mandatory. Customers shouldn’t have to wait for someone to answer their chat request.  Once a customer initiates a chat session, the system should be set up to accept chat requests automatically and inform the customer that a chat agent will be with them soon.

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0 comments on “Make Online Chat More Effective For Customers”

Make Online Chat More Effective For Customers

Make online chat more effective by providing customers with a transcript. By doing this, customers can gather useful information they may want to keep in their records.

Have your Chat professional to go even further by offering to email the customer a transcript at the end of the chat session.