The Harris Group (THG) is family-owned and operated in the County of San Diego where we continue to be a structured and high-performing business that takes great pride in the B2B and B2C relationships that we have established with major brands. Our goal in 1999 was to capture and create a contact center culture that allowed for Flexible, Scalable and Dependable communications services. This goal still hold’s true to this very day!
THG understands that customer contact is one of the most essential elements of any business. It connects your customers to your brand, creates brand loyalty, and produces steady and predictable benefits. Our SBCCA are educated and trained experts who adhere’s to THG’s high standards while delivering beyond industry services.
- At The Harris Group, we tailor every job to meet our clients’ needs. No job is too large or too small.
- Our focused and flexible customer contact service solution agents welcome fast and unpredictable communications gracefully in a calm and professional culture.
- THG agents participate in ongoing training programs that provide them with soft skills, in social media, customer service and quality assurance so that they can consistently deliver outstanding customer experiences.
- As an industry leader, we have become the choice for providing major brands with multi-service communication services that include; customer contact service solutions, social media management, email and chat support, inbound and outbound calls in addition to full back-up and overflow assistance.