0 comments on “Keep it Fresh With Customers”

Keep it Fresh With Customers

Customer Contact Center Service Agents need to keep their attitudes fresh.  Even if it’s the 100th call for the day.

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0 comments on “When a Customer Doesn’t See The Value of Your Upgrade”

When a Customer Doesn’t See The Value of Your Upgrade

Upgrading makes sense for your business, and customers.  If a customer doesn’t see the value in upgrading, unfortunately your business probably hasn’t done a good job of demonstrating that value to them.

Make your customers aware of upgraded products and features that will provide them with value.

0 comments on “Operator Error Can Equal Bad Customer Service”

Operator Error Can Equal Bad Customer Service

One of the biggest challenges with almost any technological system is Operator Error.   If you are a business owner, or in management, you’ve heard complaints about the computer system.  Only to discover that the person complaining was barely knowledge about it.  Make sure your staff is well-trained on your systems, including basic troubleshooting and useful shortcuts.