Customer Contact Center Service Agents need to keep their attitudes fresh. Even if it’s the 100th call for the day.
Upgrading makes sense for your business, and customers. If a customer doesn’t see the value in upgrading, unfortunately your business probably hasn’t done a good job of demonstrating that value to them.
Make your customers aware of upgraded products and features that will provide them with value.
One of the biggest challenges with almost any technological system is Operator Error. If you are a business owner, or in management, you’ve heard complaints about the computer system. Only to discover that the person complaining was barely knowledge about it. Make sure your staff is well-trained on your systems, including basic troubleshooting and useful shortcuts.
Customer service is the support you offer your customers — both before and after they buy your product or service.
Ensure your agents convey to your customers exactly what you mean. You don’t want your customer to think he’s getting 40% off when he’s actually getting 10% off. Instruct your agents to use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
Many businesses approach social media as another method for promoting their products or services. They almost never respond when customers comment on their posts or tweet at them. Use your Facebook and Twitter accounts as an opportunity to build real relationships with your customers by engaging in conversation.
Respond faster: Impress your customers with a faster response time!
Training should be never ending in any company. To ensure quality customer contact, business owners and the management team need to make sure employees consistently apply company phone policies and best practices.