Etiquette in customer contact can add exceptional value to your company’s image and a lack of it can strip your company’s reputation almost immediately.
Etiquette while writing emails is just as important as interacting with customers on the phone. A written communication must reflect the company’s values and should be able to impress the customer.
A Customer Contact Center Service Solutions department should be about more than just customer service. It should also be about solving customer inquiries and problems and improving strategies and procedures.
When speaking with Senior customers, they can take longer to make decisions, understand your requests, and respond. That doesn’t mean their interactions should be met with frustration or annoyance. Recognize that having patience is the key to resolving an issue successfully.
When we’re listening to customers face to face, politeness forces us to focus our eyes on the other person. But on the phone we lack visual feedback.
An easy practice for maintaining full focus while calling customers is to close your eyes, limiting your sensory input to your hearing. Be the Daredevil of phone support.
Customer loyalty is achieved when the customer’s concerns are consistently resolved in a way that exceeds their expectations. At The Harris Group “THG,” we call this “Doing Good Business”. Doing good business is defined as treating every customer in such a memorable way that when the transaction is complete, the customer tells someone else how great the experience was.
When customers call on the phone, we are provided with an opportunity to reinforce and grow our relationship with them. Attention to excellent customer service will go a long way in helping you satisfy your customers and make them feel as if they are truly special.
Whenever you miss calls from customers or interested parties, the opportunity to earn the lifetime value of the customer is also missed.
With THG’s ability to live-monitor social media channels on your behalf, are customer contact center agents have the able to see what your customers are saying about your products, services, and customer service as they occur. This unique view into your customer’s world gives your company the ability to make meaningful changes and interact in ways never before done.
Modern customers are more demanding than in the past; they expect to engage with business and receive support from anywhere, anytime. Be a customer contact center that offers 24/7 solutions to your customers.